Reference

Privacy Policy for your account

Your desaver account, wallet records, cookie choices and support messages are covered in this Privacy Policy before you share details with us.

Account data useUPI record handlingCookie choicesSupport contactIndia privacy requests

Explore Lobby Read FAQ

How this policy applies

desaver Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you create an account, open the lobby, use wallet features, contact support, or visit desaver.com from India. We collect only the details needed to run your account, verify payments, answer your messages, protect access, and meet legal duties that apply to

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us. Payment records may include references from UPI, Paytm, PhonePe, bank status updates, timestamps, device checks, and account identifiers. We do not sell your account data. Where we use cookies, the purpose is account security, session continuity, fraud checks, language preference, and service measurement. If a
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request relates to access, correction, deletion, or a copy of your data, we check account ownership before acting. Eligibility and availability depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three ways to reach privacy support

Privacy questions should go through a channel where we can verify you safely. Keep your account email, mobile number, payment reference, and a clear request ready, but never send passwords or one-time…

Privacy email Email privacy questions to the address shown on desaver.com and mention that your request concerns account data. Include your registered mobile number and payment reference only if needed, so we can match records without extra back-and-forth.

Live chat request Use chat after logging in if you want us to check data linked to your account. The chat agent can record your request, confirm identity steps, and pass complex privacy matters to the right internal team.

Account page message Send a message from your account page when you want correction, export, or deletion checks. Requests from inside the account help us confirm ownership and reduce the chance of a third party asking about your data.

DATA PRACTICE

Six privacy controls we use

We treat privacy as part of account operation, not a separate afterthought. The checks below show how wallet data, cookie records, device signals, and support conversations are handled…

Data collection

We collect account details you provide, device signals, login activity, wallet references, and support messages.

Cookie handling

Cookies help keep your session active, remember basic preferences, measure site performance, and detect risky access patterns.

Payment privacy

UPI, Paytm and PhonePe records are used to match deposits, verify withdrawal requests, trace failed transfers, and handle disputes.

Account security

Retention periods

We keep account and payment records only for operational, legal, tax, dispute, security, and audit needs.

Your requests

You can ask us to correct data, provide a copy, restrict certain uses, or check deletion options.

Common questions about this policy

These answers explain how privacy requests work in day-to-day account use. They cover the data we collect, how payment records are handled, what cookies do, and how you can ask for changes. If your situation is not covered here, contact us through a verified account channel so we can check the correct record.

We collect the details you submit during account use, including mobile number, email, login activity, wallet references, device data, cookie records, and support messages. We use these details to run your account, check payments, and protect access.

Payment records help us match deposits, verify withdrawals, trace failed transfers, and respond to finance questions. We use transaction references, timestamps and account links only for operational, dispute, legal, tax and security purposes.

Yes. Send a request through a verified contact route and tell us the account details you want checked. We confirm ownership before sharing any copy, because privacy access must protect your account from unauthorised requests.

You can ask us to correct inaccurate account details, contact data, or records created through support. Some changes may need extra verification, especially when the request affects payments, withdrawals, identity checks, or account access.

Cookies keep your login session working, remember basic site choices, measure page performance, and help detect unusual access. You can manage browser cookie settings, though certain login and security features may need cookies to work.

We keep data for as long as needed for account operation, payment checks, support, disputes, legal duties, tax records, security monitoring and audit purposes. After that, we delete, anonymise, or separate it from active systems.

Contact us through the privacy email, logged-in chat, or your account page message. Include enough detail to identify the record, but never share passwords or one-time codes. We will verify ownership before acting.

Privacy Policy for your account

Three ways to reach privacy support

Six privacy controls we use

Data collection

Cookie handling

Payment privacy

Account security

Retention periods

Your requests

Common questions about this policy

01 What account data does desaver collect?

02 How are UPI, Paytm and PhonePe records used?

03 Can I ask for a copy of my data?

04 Can I correct details on my account?

05 Why does desaver use cookies?

06 How long do you keep my data?

07 Who should I contact about privacy rights?

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